Steps to handling a concern

Phase 1

24 Hour Rule

• Wait at least 24 hours following a game or incident prior to calmly and respectfully addressing a concern with a coach or parent.

• Do not address a concern in front of other players or parents. • Call or email the coach/parent to set up a time to discuss the concern. If approached prior to 24 hours following the game or incident, the coach/parent has the discretion to request the full 24 hours to pass prior to discussing.

• Parent and coach meet. If the concern is not resolved satisfactorily, the person with the concern (complainant) should contact the grade lead coach to set up a meeting to discuss with the parties involved. If the concern is still not resolved after the coach, parent, and grade lead coach meet, the complainant is encouraged to complete the PGBA Concern Form, as detailed below.

Phase 2

Complete PGBA Concern Form

• Fill out the form to the best of your ability. Include detailed events and conversations.

• Essential to the resolution of a complaint is the identification of the action desired by the complainant. For consideration by the PGBA Board, the complainant shall complete a PGBA Concern Form, clarifying the nature of the complaint and stating a desired action by the Board. The form shall be delivered to a Board Member or sent by e-mail to tbelisle@pulaskiyouthgirlsbasketball.com at least five working days before a scheduled board meeting so the issue can be added to the monthly agenda and action taken as appropriate. The complaint will be considered by the Board as soon as possible after it has been thoroughly researched.

Phase 3

PGBA Board Holds a Meeting

• The PGBA President will contact the person who the concern is about and briefly explain the issue. The PGBA Board will meet with the involved parties to discuss and reach a conclusion. **If there is a concern regarding playing time, we highly encourage athletes to first approach the coach in a calm, respectful, and private manner while still abiding by Phase 1, as detailed above.

• PBGA will, at its discretion, warn or suspend any persons violating or abusing any policy, procedure, or expectation.

• It is the responsibility of all coaches, players, parents, guardians, and fans to know PGBA’s policies, procedures, and expectations.

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